How soon will my order ship?
When your order is received and paid for (deposit or in full depending on the type of purchase), it will be placed into a queue enabling Barb to complete and fulfill orders as they are received. All items are made and finished by hand, and I will keep you informed on timelines and shipping notifications. Please allow the following timeline guidance for delivery:
All orders shipped within North Carolina are subject to NC sales tax.
See the Shipping Pagefor Shipping details.
Do you offer a warranty?
Barb prides herself with selecting high quality materials and gives great attention during the fabrication and finishing processes of your chosen piece. We guarantee that our pieces are crafted with care, carefully inspected, and are free from known defects. We will repair or replace your piece of jewelry at no cost to you if we determine that the defect resulted during the fabrication process for a period of 1 year from the date of purchase.
What if I damage my piece and need repair?
If you accidentally damage your piece, Barb will be glad to repair it. Contact the studio to make arrangements. Once the damage is assessed, a quote will be given for the cost of the repair.
I lost an earring, can I order a replacement?
You sure can! Please contact Barb if you'd like to purchase a replacement earring. Depending on the piece, you may be asked to send your original in for a proper match.
Can I book an appointment with Barb?
Absolutely! I invite you to visit my Scheduling Page and book the appointmentthe best aligns with your goal and your availability. Appointments can be booked for Commission Consultations, Forever Linked In-Studio & Pop-Up Events. I can't wait to meet with you!
How do I care for my jewelry?
Can you tell me more about the different metal options?
Sterling Silver
Sterling silver is a 92.5% pure silver with most likely copper as the remaining metal. Sterling silver is considered a precious metal. Here are a few more facts about the metal:
Gold Alloys:
Pure gold is mixed with other metal elements while in the molten state to create alloys with different properties such as strength and various colors. The most common type of gold alloy is yellow in color and contains silver and zinc. The resulting material is more durable for long lasting jewelry that is easy to care for. You can also get a range of gold in different colors and karats if you vary the added metals in the alloys. White goldcontains nickel, for example. The addition of copper to a gold alloy will result in the rose gold. With a little less copper and a different ratio of silver and zinc, it is possible to alloy green gold.
The karat system describes the ratio of pure gold to other metals in the alloys. In the United States, the standard for solid gold jewelry is 14 karat gold. If you apply the ratio 14/24 karats, you can calculate that it is 58.3% pure gold. It is the most common alloy in our country but, other alloys are available with lower and higher karats and a range of colors. Other examples at the low and high end of the market are
Vermeil or Vermeil-Style:
Vermeil (pronounced ver-may) is a high quality form of gold plating in which a thick layer of gold is coated upon sterling silver (14k – 24k). The heavy plating is achieved through electroplating or fire-gilding. True vermeil must be 14k or higher and contain 2.5 microns of gold over sterling silver, and not have any other metals layered in between.
Gold vermeil is a technique of gold plating that was originally developed in France in the 18th century. During this period, the majority of large objects produced by goldsmiths featured gold vermeil and today gold vermeil is used in many of the Crown Jewels, Olympic gold medals and contemporary jewelry too.
"Vermeil-style" follows the same principle - items are gem-quality plated with with at least 40 micro inches (1 micron) of 98.5% pure gold plated over sterling silver with a fine layer of a white metal ( e.g., nickel, palladium, or rhodium) in between for wearability and longevity.
Exchanges & Returns:
We want you to be happy with your purchase. If you aren't, please contact us within 48 hours of delivery. Since many pieces are made to order, we generally do not accept returns, but please contact us so we can find a mutually agreeable solution.
Made to Order, personalized, commissioned, and sale pieces are not eligible for a return nor a refund.
Personalization, ring size, etc. will be made exactly as written, provided, or ordered by the buyer. Errors made based on the customers' submissions are not refundable. Of course, if we make an error - we will correct it free of charge.
Our Exchange / Return Policy is 7 days from delivery date for eligible purchases. To be eligible for a return, please contact me within 48 hours of delivery to make arrangements. The item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Shipping expense will not be refunded or reimbursed.
Some items are exempt from exchange, return or refund eligibility:
~ personalized, customized or commissioned pieces
~ sale items
~ gift cards
~ any item not in its original condition, is damaged or missing parts for reasons not due to our error
~ any item that exceeds our policy timelines or eligibility criteria
Note: If a return / refund is approved and accepted, the original purchase amount will be subject to a 20% Restocking Fee. In addition, the client will hold all responsibilities for return shipping fees and associated insurance.
