How soon will my order ship?
When your order is received and paid for (deposit or in full depending on the type of purchase), it will be placed into a queue and fulfilled in the order it was received. Please keep the following timeline guidance in mind:
- For in-stock designs, items will leave the studio within 3 business days.
- Please allow 2 to 3 weeks for Made to Order and customized pieces. Note that some Made to Order listings will specify a timeline specific to that design.
- Orders are typically packed and shipped Tuesdays through Thursdays.
- Custom Commission timelines will vary by scope and complexity, but generally range from 4 to 16 weeks.
Please also take into account any holidays and published studio closures. Weekends are not considered business days.
All orders shipped within North Carolina are subject to NC sales tax. See the
Shipping Page for full shipping details.
Do you offer a warranty?
We guarantee that our pieces are crafted with care, carefully inspected, and free from known defects. We will repair your piece at no cost if we determine the defect resulted during the fabrication process, for a period of 1 year from the date of purchase.
What if I damage my piece and need a repair?
Contact the studio to make arrangements. Once the damage is assessed, a quote will be provided for the cost of repair. Repairs start at $38.
Can I book an appointment?
Absolutely! Visit the Appointments page or look for the "Book Now" button at the top of the website. Appointments are available for in-studio piercings, Forever Linked services, commission consultations, and more. We can't wait to see you!
How do I care for my jewelry?
- A little care goes a long way in preserving the beauty and life of your jewelry.
- Sterling silver, brass, and bronze alloys will oxidize over time. To slow oxidation, store your jewelry in a small plastic bag.
- Remove your jewelry before swimming or hot tubbing in chlorinated water. Always apply hairspray and perfume before putting on your jewelry. Chemicals are not good for your stones or your metal.
- To clean your jewelry, wear your pieces! Periodically cleanse with a soft cloth or a gentle soap and water rinse. Dawn dishwashing soap and a soft child's toothbrush can do wonders.
- We also recommend
Sunshine Polishing Cloths, now offered in the shop, as a great method to clean and polish simultaneously.
- Over time, matte or satin finish pieces may become increasingly shiny. This is completely normal. If you prefer a matte finish, gently rub the metal with a fine grey 3M pad, or contact us and we will be glad to restore it for you.
- We can re-matte or restore the original patina on any Peterson MADE piece for the cost of shipping.
What metals do you work with?
Peterson MADE works with a range of fine and artisan metals including sterling silver, 14k gold, gold-filled, vermeil, jeweler's brass, and bronze. For a full breakdown of each metal, how it wears, and how to care for it, visit our
Jewelry Metals Guide.
