I want you to be happy with your purchase. If you aren't, please contact me within 48 hours of delivery. Since many pieces are made to order, I generally do not accept returns, but please contact me so we can find a mutually agreeable solution. Personalized, commissioned, piercing jewelry, and sale items are not eligible for a return or a refund.
Our Exchange / Return Policy is 14 days from delivery date for eligible purchases, which means you have 14 days after receiving your item to request a return. To be eligible for a return, please contact us to make arrangements.
The item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Shipping expense will not be refunded or reimbursed.
Some items are exempt from exchange, return or refund eligibility:
~ piercing tops / flatbacks / hoops
~ made to order, special ordered, personalized, or commission pieces
~ sale items
~ gift cards
~ any item not in its original condition, is damaged or missing parts for reasons not due to our error
~ any item that exceeds our policy timelines or eligibility criteria
Note: if a return / refund is approved and accepted, the original purchase amount will be subject to a 20% Restocking Fee. In addition, the client will hold all responsibilities for return shipping fees and associated insurance.
To start a return, you can contact us at barb@petersonmade.com. Please note that returns will need to be sent to the following address: Peterson MADE, 547 W. Charles St, Suite 300, Matthews, NC 28105
You can always contact us for any return question at barb@petersonmade.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, and are exempt from exchange or refund eligibility:
~ made to order, special ordered, personalized or commission pieces
~ piercing tops / flatbacks / hoops
~ sale items
~ gift cards
~ any item not in its original condition, is damaged or missing parts for reasons not due to our error
~ any item that exceeds our policy timelines or eligibility criteria
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Refunds (full or partial) may be refunded to you as a store credit, digital or physical gift card, or on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at barb@petersonmade.com.
Note: if a return / refund is approved and accepted, the original purchase amount will be subject to a 20% Restocking Fee. In addition, the client will hold all responsibilities for return shipping fees and associated insurance.
