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Returns & Exchanges

 

I want you to be happy with your purchase. If you aren't, please contact me within 48 hours of delivery. Since many pieces are made to order, I generally do not accept returns, but please contact me so we can find a mutually agreeable solution. Personalized, commissioned and sale items are not eligible for a return or a refund.  

Personalization will be made exactly as written and provided by the buyer.  Errors made based on the customers' submissions are not refundable.  Of course, if I make an error - I will correct it free of charge.  

Our Exchange / Return Policy is 7 days from delivery date for eligible purchases.

To be eligible for a return, please contact me within 48 hours of delivery to make arrangements. The item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Shipping expense will not be refunded or reimbursed.

Some items are exempt from exchange, return or refund eligibility:
~ made to order, personalized or commission pieces
~ sale items 
~ gift cards 
~ any item not in its original condition, is damaged or missing parts for reasons not due to our error

~ any item that exceeds our policy timelines or eligibility criteria 

Note:  If a return / refund is approved and accepted, the original purchase amount will be subject to a 20% Restocking Fee.  In addition, the client will hold all responsibilities for return shipping fees and associated insurance.