Shipping & Returns
Shipping:
I will ship items USPS First Class unless otherwise specified. USPS Insurance is not included, but is available at an additional cost. Please contact me to make arrangements.
US Domestic Shipping: All packages are shipped USPS First Class with tracking and delivery confirmation. Delivery time usually takes between 2 - 6 business days. Packages are NOT insured. Contact me if you wish to insure your package and I will adjust the rates accordingly.
International Shipping: All packages are shipped USPS International First Class, WITHOUT tracking and are not insured. Please note that I am not responsible for any duties, taxes or customs fees, as they are the sole responsibility of the buyer. Contact me if you would like to purchase a tracking number or insurance, and I will adjust the rates accordingly.
Exchanges & Returns:
I want you to be happy with your purchase. If you aren't, please contact me within 48 hours of delivery. Since many pieces are made to order, I generally do not accept returns, but please contact me so we can find a mutually agreeable solution. Personalized, commissioned and sale items are not eligible for a return or a refund.
Personalization will be made exactly as written and provided by the buyer. Errors made based on the customers' submissions are not refundable. Of course, if I make an error - I will correct it free of charge.
Our Exchange / Return Policy is 7 days from delivery date. To be eligible for a return, please contact me within 48 hours of delivery to make arrangements. The item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Shipping expense will not be refunded or reimbursed.
Some items are exempt from exchange, return or refund eligibility:
~ personalized or custom pieces
~ sale items
~ gift cards
~ any item not in its original condition, is damaged or missing parts for reasons not due to our error
~ any item that exceeds our policy timelines or eligibility criteria