Shipping:
I ship via USPS Ground Advantage & Priority Mail, and UPS Next Day Air. Free & Flat Rate Shipping is available for US Domestic. Rates are dependent on purchase value and customer selection.
US Domestic Shipping:
* USPS Ground Advantage packages include USPS Tracking. Delivery time usually takes between 2 - 5 business days. Packages are also insured up to $100. Contact me if you wish to insure your package for a greater amount and I will adjust the rates accordingly. *Free for purchases $150+, or $7 flat rate.
* USPS Priority Mail packages include USPS Tracking and includes $100 of Insurance. Delivery time ranges from 1 - 3 business days. If you wish to increase the insurance value, please contact me and I will adjust the rates accordingly. *Free for purchases $250+, or $10 flat rate.
* UPS Next Day Air: Please contact me to make arrangements.
International Shipping: All packages are shipped USPS International First Class, WITHOUT tracking and are not insured. Please note that I am not responsible for any duties, taxes or customs fees, as they are the sole responsibility of the buyer. Contact me if you would like to purchase a tracking number or insurance, and I will adjust the rates accordingly.
Local CLT Pick-up: Now available @ Moxie Mercantile Matthews. 159 N. Trade Street, Matthews, NC 28105
Our Exchange / Return Policy is 14 days from delivery date for eligible purchases, which means you have 14 days after receiving your item to request a return. To be eligible for a return, please contact us to make arrangements.
The item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Shipping expense will not be refunded or reimbursed.
Some items are exempt from exchange, return or refund eligibility:
~ piercing tops / flatbacks / hoops
~ made to order, special ordered, personalized, or commission pieces
~ sale items
~ gift cards
~ any item not in its original condition, is damaged or missing parts for reasons not due to our error
~ any item that exceeds our policy timelines or eligibility criteria
Note: if a return / refund is approved and accepted, the original purchase amount will be subject to a 20% Restocking Fee. In addition, the client will hold all responsibilities for return shipping fees and associated insurance.
To start a return, you can contact us at barb@petersonmade.com. Please note that returns will need to be sent to the following address: Peterson MADE, 547 W. Charles St, Suite 300, Matthews, NC 28105
You can always contact us for any return question at barb@petersonmade.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, and are exempt from exchange or refund eligibility:
~ made to order, special ordered, personalized or commission pieces
~ piercing tops / flatbacks / hoops
~ sale items
~ gift cards
~ any item not in its original condition, is damaged or missing parts for reasons not due to our error
~ any item that exceeds our policy timelines or eligibility criteria
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Refunds (full or partial) may be refunded to you as a store credit, digital or physical gift card, or on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at barb@petersonmade.com.
Note: if a return / refund is approved and accepted, the original purchase amount will be subject to a 20% Restocking Fee. In addition, the client will hold all responsibilities for return shipping fees and associated insurance.
