Shipping:
I ship via USPS Ground Advantage & Priority Mail, and UPS Next Day Air. Free & Flat Rate Shipping is available for US Domestic. Rates are dependent on purchase value and customer selection.
I generally pack and ship out orders on Tuesdays, Wednesdays, and Thursdays.
US Domestic Shipping:
* USPS Ground Advantage packages include USPS Tracking. Delivery time usually takes between 2 - 6 business days. Packages are also insured up to $100. Contact me if you wish to insure your package for a greater amount and I will adjust the rates accordingly. *Free for purchases $150+, or $7 flat rate.
* USPS Priority Mail packages include USPS Tracking and includes $50 of Insurance. Delivery time ranges from 1 - 3 business days. If you wish to increase the insurance value, please contact me and I will adjust the rates accordingly. *Free for purchases $250+, or $10 flat rate.
* UPS Next Day Air: Please contact me to make arrangements.
International Shipping: All packages are shipped USPS International First Class, WITHOUT tracking and are not insured. Please note that I am not responsible for any duties, taxes or customs fees, as they are the sole responsibility of the buyer. Contact me if you would like to purchase a tracking number or insurance, and I will adjust the rates accordingly.
Local CLT Pick-up: Now available @ Moxie Mercantile Matthews. 159 N. Trade Street, Matthews, NC 28105
Exchanges & Returns:
I want you to be happy with your purchase. If you aren't, please contact me within 48 hours of delivery. Since many pieces are made to order, I generally do not accept returns, but please contact me so we can find a mutually agreeable solution. Personalized, commissioned and sale items are not eligible for a return or a refund.
Personalization will be made exactly as written and provided by the buyer. Errors made based on the customers' submissions are not refundable. Of course, if I make an error - I will correct it free of charge.
Our Exchange / Return Policy is 7 days from delivery date for eligible purchases. To be eligible for a return, please contact me within 48 hours of delivery to make arrangements. The item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Shipping expense will not be refunded or reimbursed.
Some items are exempt from exchange, return or refund eligibility:
Note: If a return / refund is approved and accepted, the original purchase amount will be subject to a 20% Restocking Fee. In addition, the client will hold all responsibilities for return shipping fees and associated insurance.
